Shipping Policy

Processing your Order

Upon placing your order, a confirmation email will be sent to your provided email address. Please retain this email as proof of your purchase.

We are happy to accommodate special instructions as specified. However, if you select a safe drop option and are not present at the delivery location, we cannot assume responsibility for the package once it has been dropped off.

Deliveries are typically made between Monday and Friday. Exceptions may occur based on the chosen delivery method, which might include weekend deliveries.

Please note: Due to high demand and workplace social distancing requirements, our distribution centre may take slightly longer to process and send orders than usual. We appreciate your understanding and patience during this time.

Tracking Orders

All orders include automatic tracking. If your order has not arrived, please contact our customer service team for tracking assistance at support@tapect.com.

International orders are shipped using the Standard Airmail service, which includes tracking. You will receive your tracking number once your order has been dispatched. If you request alternative shipping arrangements, we cannot guarantee tracking and are not responsible for the delivery of such international orders.

If your order does not arrive within 12 business days, please reach out to us so we can follow up with our logistics partners.

Delivery Times

We strive to dispatch orders within 7-10 business days to ensure you receive your items as soon as possible. Once dispatched, the delivery time will depend on the selected delivery service and your location, typically ranging from 2 to 10 days.

Important Reminders:

1. Order Accuracy: Upon receiving your order, please verify that all items are correct. If you receive an incorrect item, do not open it. We cannot accept returns or provide refunds for items that have been opened, tampered with, or are not in their original condition.
2. Damaged Items: If you receive a damaged item, contact us within 4 days of delivery. Do not dispose of the item, as we will require proof of the damage (e.g., images or videos emailed to us).

For assistance or inquiries, please reach out to our customer service team.